Policies
The small print.
How delivery, Cash on Delivery, cancellations, returns, and your privacy work at 3DOTS.
On this page
Last updated 30 October 2026
Delivery
Where we deliver. We deliver to all 27 governorates in Egypt. We don’t ship outside Egypt yet.
Delivery fee.
- CAIRO & NEARBY
- 90.00 EGP
- Cairo, Dakahlia, Gharbia, Giza, Monufia, Qalyubia, Sharqia
- REST OF EGYPT
- 100.00 EGP
- Alexandria, Assiut, Aswan, Beheira, Beni Suef, Damietta, Fayoum, Ismailia, Kafr El Sheikh, Luxor, Matrouh, Minya, New Valley, North Sinai, Port Said, Qena, Red Sea, Sohag, South Sinai, Suez
The exact fee for your governorate is shown at checkout before you place your order.
How long it takes.
- We prepare your order and hand it to our delivery partner within 1–3 working days after you confirm it.
- Delivery then usually takes 1–3 working days in Cairo and 3–6 working days in other governorates.
- Our working days are Sunday to Thursday. Orders confirmed on a Friday, Saturday, or public holiday are prepared on the next working day.
These are estimates, not guarantees. Delays can happen during holidays, bad weather, or busy periods. If your order is delayed, we’ll let you know.
Your address. Please make sure your address and mobile number are correct. If something needs to change, message us before your order ships.
Cash on Delivery and order confirmation
How you pay. We currently accept Cash on Delivery only. You pay the order total — products plus the delivery fee shown at checkout — in cash when your order arrives. Please have the exact amount ready if you can.
After you order.
- You’ll see an order confirmation page with your order number. Keep that page private — don’t share its link.
- We’ll message you on WhatsApp at the mobile number you gave us to confirm your order, on the same working day (or the next working day if you order outside working days). If you don’t reply, we’ll call you.
- Your items are reserved for you while we wait for your confirmation. If we can’t reach you within 48 hours, we may cancel the order so the items become available again.
Your receipt. The confirmation page is an order summary, not a tax invoice.
Cancelling an order
You can cancel free of charge any time before your order ships. Message us on WhatsApp (+20 10 1093 0348) or email threedots024@gmail.com with your order number.
After your order has shipped, it can no longer be cancelled. See Failed or refused delivery below.
When we may cancel. We may cancel an order if we can’t confirm it with you within 48 hours, if an item becomes unavailable, or if the delivery details are incomplete. If we cancel, we’ll tell you why. Because payment is Cash on Delivery, you won’t have paid anything for a cancelled order.
Returns, exchanges, and damaged items
Change of mind. Every item is checked before it’s packed, so we don’t accept returns or exchanges for change of mind once your order has been delivered.
Damaged, faulty, or wrong items. If something arrives damaged or isn’t what you ordered:
- Contact us within 48 hours of delivery on WhatsApp or by email.
- Send your order number and clear photos of the item and its packaging.
- Once we’ve checked the photos, we’ll replace the item with the same product and design, and we’ll cover the delivery cost.
- If that item is out of stock, we’ll refund you by InstaPay within 7 days instead.
This doesn’t affect any rights you have under Egyptian law.
Failed or refused delivery
If the courier can’t reach you, or the parcel is refused at delivery:
- The courier will try 2 times to contact you or deliver.
- If delivery still isn’t possible, the order is cancelled and the parcel comes back to us.
- If you’d still like the order, message us and we’ll arrange a new delivery. A new delivery fee may apply.
Privacy notice
Who we are. 3DOTS (madeby3dots.com), a stationery brand made in Cairo. Privacy questions: threedots024@gmail.com.
What we collect when you order:
- your full name and Egyptian mobile number;
- your email address, if you choose to give it;
- your delivery details: governorate, city/district, area, address, landmark, and any delivery note;
- your order: products, quantities, prices, delivery fee, total, and order status.
We don’t create customer accounts, and we never ask for card or bank details on the website.
Why we use it. To confirm your order, prepare it, deliver it, contact you about it, and handle any problem afterwards. We don’t sell your information or use it for advertising.
Who can see it.
- The 3DOTS team, through a private, password-protected dashboard.
- Our delivery partner, which receives the name, mobile number, address, and order total needed to deliver your order and collect the cash.
- The services that run the website: website hosting (Vercel) and our order database (Neon, hosted in Frankfurt, Germany). They store the information on our behalf.
- If you message us on WhatsApp or email us, those services handle the messages under their own policies.
Cookies and browser storage. Your cart is saved in your own browser so it’s still there when you come back; it isn’t sent to us until you place an order. After you order, we set one private cookie so you can view your order confirmation page. We don’t use advertising or analytics cookies or tracking pixels. Our hosting provider keeps standard technical logs, such as IP addresses, to keep the website running and secure.
How long we keep it. We keep order and delivery details only as long as we need them to handle your order and to meet accounting and legal requirements, then delete them.
Your choices. You can ask us to show, correct, or delete your personal information by emailing threedots024@gmail.com. We may need to keep some order records for accounting or legal reasons.
Changes. If we change this notice, we’ll update it on this page with a new date.